Available · Hosting SupportHi, my name is

Abdul Abror

Technical Hosting Support Engineer

I support hosting customers and infrastructure teams by troubleshooting web hosting, Linux, DNS, email, WordPress, and server-side issues with a calm, customer-focused approach.

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01 · About

Turning Hosting Chaos into Reliable Infrastructure

I'm a Technical Hosting Support Engineer with hands-on experience managing Linux-based hosting environments across shared, VPS, and dedicated server tiers. I work with platforms like cPanel, Plesk, and WHMCS daily — configuring DNS zones, diagnosing email delivery failures, managing SSL certificates, and resolving everything from WordPress performance issues to complex server misconfigurations.

My technical foundation comes from a Bachelor's degree in Electrical Engineering from Universitas Airlangga, where I led research in IoT instrumentation and renewable energy systems. That engineering mindset — systematic, evidence-based, and root-cause focused — is how I approach every support escalation.

Before moving into hosting support, I trained in Computer and Network Engineering at SMK Telkom Malang and interned at PT Telkom Akses on FTTH fiber deployments. That networking background gives me a layer of depth when troubleshooting DNS propagation, routing issues, or connectivity anomalies that others might miss.

I'm currently open to remote roles with international hosting companies, infrastructure teams, and technical support organizations where I can contribute to operational excellence and customer success at scale.

2+Years in Hosting Support

88%+Customer Satisfaction

5+Research Publications

∞Problems Debugged

// core stack

LinuxcPanelPleskDNSSSLWordPressMySQLBash

02 · Career

Work Experience

Technical Hosting Support Engineer

Hosting.com / World Host Group

Feb 2025 – PresentFull-time · Remote

▸Provide advanced technical support for shared, VPS, and dedicated hosting environments across a global customer base.
▸Administer and troubleshoot cPanel and WHMCS platforms ensuring high service availability.
▸Manage DNS zone configurations, email deliverability (SPF, DKIM, DMARC), SSL/TLS certificates, and domain migrations.
▸Diagnose complex server-side issues including PHP configurations, .htaccess rules, MySQL database errors, and WordPress performance bottlenecks.
▸Collaborate with Tier 2 and infrastructure teams to escalate and resolve critical outages with minimal customer impact.
▸Maintain documentation for internal runbooks and contribute to knowledge-base articles used by the broader support team.

cPanelWHMCSLinuxDNSSSLWordPressMySQLEmail Hosting

Head of Research Division

Instrumentation and Energy Research Community

2020 – 2022Volunteer · On-site

▸Led a cross-functional research team in developing instrumentation and energy-focused engineering projects.
▸Designed and executed a hydroponic monitoring system using ESP32 microcontrollers and sensor networks.
▸Coordinated research on solar photovoltaic systems, including cleaning automation robotics and performance analysis.
▸Published research findings and presented technical papers at institutional symposiums.
▸Mentored junior researchers in experimental design, data analysis, and academic writing.

Research LeadershipIoTESP32Solar PVData AnalysisTechnical Writing

Engineering Intern

PLN Nusantara Power Services

2021Internship · On-site

▸Contributed to electrical power plant operations and maintenance activities under senior engineering supervision.
▸Supported the analysis of grid stability parameters and power distribution monitoring.
▸Gained hands-on experience with industrial instrumentation and high-voltage electrical systems.

Power SystemsElectrical EngineeringGrid OperationsIndustrial Instrumentation

Network Engineering Intern

PT Telkom Akses

2018Internship · On-site

▸Assisted in fiber optic network installation and maintenance operations for last-mile connectivity projects.
▸Gained foundational experience in telecommunications infrastructure, FTTH deployment, and network topology.
▸Supported field engineers in troubleshooting network connectivity issues and performing line quality assessments.

Fiber OpticsFTTHNetwork InfrastructureTelecommunicationsLinux

03 · Expertise

Technical Skills

Hosting Infrastructure

cPanelWHMWHMCSDirectAdminWeb Hosting Manager

Linux & Server Administration

Linux (CentOS/Ubuntu/Debian)Bash ScriptingSSHApacheNginxMySQL/MariaDB

DNS & Networking

DNS Zone ManagementSPF / DKIM / DMARCTCP/IPFiber OpticsNetwork TroubleshootingFTTH

Web & Application

WordPressPHP Configuration.htaccessSSL/TLS CertificatesWebsite MigrationFTP/SFTP

Support & Operations

Technical TroubleshootingCustomer SatisfactionEscalation HandlingKnowledge BaseSLA ManagementRoot Cause Analysis

Engineering & Research

IoT / ESP32Solar PV SystemsElectrical EngineeringData AnalysisTechnical DocumentationResearch Publication

04 · Work

Featured Projects

Website

Lucky Bongky Store — luckybongky.com

A live Growtopia account marketplace built end-to-end: Next.js 16 storefront with an Instagram-style product carousel, a JWT-protected admin panel on a separate subdomain, and a token-optimized support chatbot that answers from local FAQ/product matching before falling back to an AI model. Self-hosted on a hardened VPS behind nginx and Cloudflare, with MariaDB via Drizzle ORM, audit logging, and rate-limited uploads verified by MIME + magic bytes.

View details →

Next.js 16React 19TypeScriptDrizzle ORMMariaDBTailwind v4

Engineering

Hydroponic Monitoring System using ESP32

Designed and built an IoT-based automated monitoring system for hydroponic farming using ESP32 microcontrollers. The system tracked pH levels, nutrient concentration (EC), water temperature, and ambient conditions in real time, transmitting data to a cloud dashboard for remote monitoring and alerts.

ESP32IoTC++MQTTSensorsEmbedded Systems

Research

Solar Photovoltaic Cleaning Robot

Developed a low-cost autonomous cleaning robot prototype for solar PV panels to improve energy output efficiency. The research demonstrated measurable performance improvements in panel output post-cleaning, contributing to the broader discussion on PV maintenance automation.

RoboticsSolar PVRenewable EnergyAutomationResearch

Other Notable Work

Research

Mini Solar Home System Analysis

Conducted a comprehensive technical and economic feasibility analysis of mini solar home systems for off-grid rural electrification. Evaluated load profiles, battery sizing, charge controller configurations, and ROI for small-scale deployments.

Solar EnergyPower SystemsFeasibility StudyHOMER Pro

Research

Electrical Grid Stability Analysis

Analyzed electrical grid stability parameters including voltage regulation, frequency deviation, and load flow characteristics. Applied computational tools to simulate fault conditions and evaluate protective relay coordination strategies.

Power SystemsGrid AnalysisETAPElectrical Engineering

05 · Academic

Education

Universitas Airlangga

Electrical Engineering

Bachelor of Engineering

2018 – 2023Surabaya, Indonesia

▸Focus areas: Instrumentation, Power Systems, and Renewable Energy
▸Head of Research Division – Instrumentation & Energy Research Community
▸Research publications on IoT-based monitoring systems and solar PV automation

SMK Telkom Malang

Computer and Network Engineering

Vocational Diploma

2015 – 2018Malang, Indonesia

▸Specialization in computer networking and telecommunications infrastructure
▸Hands-on training in fiber optic installation and network configuration
▸Internship at PT Telkom Akses – Fiber Network Operations

Writing

Latest Articles

All posts

Hosting Support

Cheap VPS Hosting Under $5: 6 Providers That Don't Oversell

I tested six budget VPS providers on CPU steal, network speed, and support to find which ones actually deliver usable performance at rock-bottom prices.

October 4, 202611 min read

Hosting Support

Bare Metal Server vs VPS: Which One in 2026?

Bare metal gives you dedicated hardware and zero noisy neighbors; VPS splits one machine among many tenants. Here's how to pick the right fit for your workload.

October 4, 20268 min read

Security

Critical CVE Patching: 4-Step Deploy in Hours [2026]

Apply urgent security patches without breaking production. A four-step workflow for triaging CVEs, testing in staging, preparing rollback, and deploying fixes fast.

October 4, 202610 min read

What's Next?

Let's work together

Open to remote opportunities with hosting companies, infrastructure teams, and technical support organizations worldwide.

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